CADRO After Service Policy

Setup of After Service Center
Installation and maintenance are the essential components of CADRO in market extension and marketing strategy. Aiming at after service of products, CADRO has set up its Customer Service Center to plan nationwide service as a whole.

Operation and Engagement of After Service:
Concept of User Service: Trying to serve users best in every aspect
uality Assurance Policy: Satisfying users with superb products through innovation

Two Modes of After Service
Firstly, CADRO offers uniform service to users in Shenzhen and the markets with filiales.
Products being handed over to users and put into use, CADRO shall accustom users to correct operation and troubleshooting of products as per the operating guide, hand over the certificate of conformity and the warranty to them and let them informed of addresses and telephone numbers of service centers. A telephone visit or return visit shall be paid to users within 3 weeks after products sold to get users' opinions on use and improvement of products and give a satisfactory answer to them within 1 hour. Meanwhile, users shall be contacted within three months to have their products serviced freely in the plant.

Secondly, CADRO shall provide installing enterprises of CADRO products in other markets with installation guidance, technical training and etc. in the form of assigning technicians or establishing offices. Following normalization of service, CADRO shall as demanded set up franchised service centers locally in the mode of calling for tenders to uniformize and systemize after service strictly as specified in its service articles.

Engagement of User Service
Service Engagement: All its products shall be serviced freely for one year. In the warranty period users can enjoy joint-maintenance service nationally by "Manual of Product Maintenance". If maintenance is made at the local installing plant or franchised service center, CADRO shall offer spare parts and repair service freely. To guarantee quality of products and service, CADRO shall still supply all spare parts.

In addition to spare parts and after service of life products, CADRO shall provide after-sales technical guidance free of charge.

For guaranteeing users' personal interest, all CADRO products have been insured at China Pacific Insurance Company against product liability risk.
If a user's property loss arises out of the product quality, the maximum compensation for his or her loss shall amount to RMB 3,000,000 Yuan.
If a user's personal injury arises out of the product quality, the maximum compensation for his or her loss shall amount to RMB 1,000,000 Yuan.


Accident Alarm Telephone:
Mr.Jiang 13603067824 or 9500 (At-nation Free Alarm Telephone).